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Terms of Service

Version 2.1·6482f04c6b6a

These Terms of Service ("Terms") form a binding legal agreement between you and Jahnvar LLC, a Delaware limited liability company ("Jahnvar," "we," "us," or "our"), and govern your access to and use of the Intervu website, mobile applications, APIs, and related services (collectively, the "Service"). References to "Jahnvar" include its officers, directors, members, employees, contractors, agents, affiliates, and successors.

PLEASE READ THESE TERMS CAREFULLY. Section 17 contains a mandatory binding arbitration clause and a class action waiver. By using the Service, you agree to resolve disputes through individual arbitration unless you opt out within 30 days as described in Section 17.

1. Acceptance & Eligibility

By creating an account, clicking "I agree," or otherwise accessing the Service, you accept these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

  • You must be at least 16 years old to use the Service. If you are under 18, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.
  • You must have the legal capacity to enter into a binding contract in your jurisdiction.
  • You must not be barred from receiving services under the laws of the United States or any other applicable jurisdiction.
  • One person may not maintain more than one account. You may not transfer your account to another person.

2. Description of Service

Intervu is an AI-powered interview practice platform. The Service may include AI-generated practice questions, simulated audio or video interviewers, automated transcription of your responses, AI-generated feedback and scoring, resume analysis, progress tracking, and related features. Features may be added, modified, or removed at our discretion.

3. Accounts & Security

  • You must provide accurate, current, and complete information when creating an account, and keep that information updated.
  • You are solely responsible for safeguarding your credentials and for all activity that occurs under your account, whether or not authorized by you.
  • You must promptly notify us at support@intervu.io of any suspected unauthorized access or security incident affecting your account.
  • We may suspend or terminate any account that we reasonably believe has violated these Terms, presents a security risk, or has been inactive for an extended period.

4. Paid Plans, Billing & Refunds

Some features of the Service may be offered on a paid subscription basis ("Paid Plans"). The following terms apply to Paid Plans:

  • Fees: Subscription fees and billing frequency are disclosed at the point of purchase. All fees are stated in U.S. dollars unless otherwise specified and are exclusive of applicable taxes, which you are responsible for paying.
  • Auto-Renewal: Paid Plans automatically renew at the end of each billing cycle at the then-current rate unless you cancel before the renewal date. You authorize us (and our payment processor) to charge your payment method on each renewal.
  • Cancellation: You may cancel a Paid Plan at any time from your account settings or by emailing support@intervu.io. Cancellation takes effect at the end of the current billing cycle; you will retain access until then.
  • Refunds: Except where required by applicable law, fees are non-refundable and we do not provide refunds or credits for partial billing periods, unused features, or downgrades. We may, at our sole discretion, issue refunds on a case-by-case basis.
  • Price Changes: We may change subscription prices with at least 30 days' advance notice by email or in-app notice. Price changes take effect on your next renewal.
  • Failed Payments: If a payment fails, we may suspend or downgrade your account until payment is successfully processed.

5. License to Use the Service

Subject to your compliance with these Terms, Jahnvar grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own interview preparation and for your participation in interviews that an employer invites you to complete through the Service. Use of the Service by or on behalf of an employer or other organization requires a separate agreement with us. All rights not expressly granted are reserved.

6. Your Content

"User Content" means any audio, video, text, transcripts, resumes, job descriptions, images, or other material you submit to or through the Service. You retain ownership of your User Content.

You grant Jahnvar a worldwide, royalty-free, non-exclusive license to host, store, reproduce, transmit, process, analyze, modify (for technical formatting), and create derivative works of your User Content solely to operate, secure, support, and improve the Service, generate feedback for you, and comply with legal obligations. This license terminates a reasonable time after you delete the User Content from your account, except for (a) anonymized or aggregated data that no longer identifies you, (b) backup copies retained for a reasonable period, and (c) content we are required by law to retain.

You represent and warrant that: (i) you own or have all necessary rights, licenses, and permissions to submit your User Content and to grant the license above; (ii) your User Content does not violate any third party's intellectual property, privacy, publicity, or contractual rights, and does not contain confidential information of any third party that you are not authorized to share; (iii) if you upload a resume or job description that references third parties, you have the right to do so; and (iv) your User Content complies with all applicable laws and these Terms.

7. Acceptable Use

You agree not to, and not to permit any third party to:

  • Use the Service for any unlawful, fraudulent, harmful, or deceptive purpose.
  • Upload or transmit content that is defamatory, obscene, harassing, threatening, infringing, or otherwise objectionable.
  • Use the Service to misrepresent your qualifications, experience, or identity in any actual job interview, hiring process, certification, examination, or similar context.
  • Reverse engineer, decompile, disassemble, scrape, or otherwise attempt to derive the source code, models, or underlying ideas of the Service, except to the extent such restriction is prohibited by law.
  • Use the Service or any output to train, fine-tune, evaluate, or develop any competing artificial intelligence model or service.
  • Bypass or attempt to bypass any access control, rate limit, security feature, or usage limitation of the Service.
  • Use automated means (bots, scrapers, crawlers) to access the Service without our prior written permission.
  • Resell, sublicense, rent, lease, or otherwise commercially exploit the Service or its output without our prior written permission.
  • Interfere with, disrupt, or impose an unreasonable load on the Service or its infrastructure.
  • Use the Service to develop content that is discriminatory, harassing, or that violates applicable employment laws.
  • Share, sell, or otherwise transfer your account credentials.

8. AI-Generated Output & No Career Guarantees

The Service uses large language models and other artificial intelligence systems to generate interview questions, simulated interviewers, transcriptions, feedback, scoring, and analysis (collectively, "AI Output"). You acknowledge and agree that:

  • AI Output is generated automatically and may contain inaccuracies, errors, omissions, hallucinations, biases, or content that is offensive, misleading, or otherwise inappropriate.
  • AI Output for practice sessions is provided for practice and self-development purposes only. AI Output for employer-invited hiring interviews is shared with the inviting employer as described in our Privacy Policy; the employer's human reviewers decide how to use it. It is not professional advice of any kind, including career, employment, recruiting, legal, financial, medical, or psychological advice, and you should not rely on it as such.
  • Simulated interviewer voices, names, personas, and likenesses are fictional. Any resemblance to a real person, company, or hiring process is coincidental.
  • We make no representation, warranty, or guarantee that using the Service will result in any specific outcome, including any job offer, interview invitation, promotion, compensation level, certification, admission, or other career or educational result.
  • You are solely responsible for any decision you make based on AI Output and for verifying the accuracy and suitability of AI Output before relying on it.
  • You will not represent AI Output as your own original work where doing so would be deceptive or violate the rules of any examination, certification, or hiring process.

9. No Employment, Recruiting, or Agency Relationship

Jahnvar is a self-directed practice and educational platform. We are not an employer, recruiter, hiring agency, employment-placement service, career counselor, or fiduciary. We do not introduce candidates to employers and we do not make, recommend, or participate in any hiring decision. When an employer uses Intervu Hiring, we provide AI-assisted interview and screening tools as a service provider acting on that employer's instructions: the employer chooses whom to invite, controls the process, receives the results, and makes every decision with its own human judgment. The named companies, roles, and interview questions referenced in the Service are used for educational simulation only and do not imply any affiliation with, endorsement by, or relationship with those companies. Nothing in the Service creates an employer-employee, agency, partnership, joint venture, or fiduciary relationship between you and Jahnvar.

10. Intellectual Property

The Service, including its software, design, interface, text, graphics, AI models, prompts, question banks, audio and video assets, trademarks, and the "Intervu" name and logo, is owned by Jahnvar or its licensors and is protected by U.S. and international intellectual property laws. Except for the limited license in Section 5 and your ownership of your User Content, these Terms do not transfer any ownership rights to you. You may not use any of our trademarks or branding without our prior written permission.

11. Third-Party Services & AI Providers

The Service relies on third-party providers, including (without limitation) Anthropic (Claude), OpenAI (Whisper), Google (video and language models), Amazon Web Services (hosting and storage), and identity providers used for authentication. We do not control these third parties and are not responsible for their acts, omissions, availability, accuracy, or content. Your use of any third-party feature may be subject to that third party's terms and privacy policy.

12. Copyright & DMCA

We respect intellectual property rights. If you believe that material on the Service infringes your copyright, send a notice complying with 17 U.S.C. § 512(c)(3) to our designated agent:

Designated Copyright Agent, Jahnvar LLC Email: support@intervu.io Subject line: "DMCA Notice"

Your notice must include: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and information sufficient to locate it; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and you are authorized to act for the copyright owner. We may terminate the accounts of users who are repeat infringers. Misrepresentations in a DMCA notice may subject you to liability under 17 U.S.C. § 512(f).

13. Service Availability & Modifications

We do not guarantee that the Service will be uninterrupted, error-free, secure, or available at any particular time or location. We may modify, suspend, or discontinue all or any part of the Service, including any feature, content, or pricing, at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14. Disclaimer of Warranties

THE SERVICE AND ALL CONTENT, MATERIALS, AND AI OUTPUT MADE AVAILABLE THROUGH THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JAHNVAR AND ITS LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, JAHNVAR DOES NOT WARRANT THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS, (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE INFORMATION OR AI OUTPUT OBTAINED THROUGH THE SERVICE WILL BE ACCURATE, COMPLETE, OR RELIABLE, OR (D) ANY DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply to the maximum extent permitted by law.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL JAHNVAR, ITS AFFILIATES, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, REPUTATION, BUSINESS OPPORTUNITY, EMPLOYMENT OPPORTUNITY OR JOB OFFER, COMPENSATION, EDUCATIONAL OR PROFESSIONAL ADVANCEMENT, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT JAHNVAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL THE AGGREGATE LIABILITY OF JAHNVAR AND ITS AFFILIATES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU HAVE PAID TO JAHNVAR FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

The exclusions and limitations in this Section 15 apply to the maximum extent permitted by applicable law and form an essential basis of the bargain between you and Jahnvar. They apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the smallest extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Jahnvar and its officers, directors, members, employees, contractors, agents, affiliates, and licensors from and against any and all claims, demands, actions, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms or any applicable law; (d) your violation of any third-party right, including intellectual property, privacy, or publicity rights; (e) any reliance you or any third party places on AI Output; or (f) any dispute between you and a third party (including any actual or prospective employer or recruiter) relating to your use of the Service. We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

17. Binding Arbitration & Class Action Waiver

Please read this section carefully. It affects your legal rights.

17.1 Agreement to Arbitrate. You and Jahnvar agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each, a "Dispute") will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules & Procedures, except as modified in this Section. The Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., governs the interpretation and enforcement of this arbitration agreement.

17.2 Informal Resolution. Before initiating arbitration, you agree to first contact us at support@intervu.io with a written notice describing the Dispute and the relief you seek. The parties will negotiate in good faith for at least 60 days before commencing arbitration.

17.3 Procedure. The arbitration will be conducted by a single arbitrator. The seat of arbitration will be in the State of New Jersey, unless you and Jahnvar agree otherwise; you may elect to participate by telephone or videoconference. The arbitrator will have authority to grant any remedy that would be available in court, subject to the limitations in these Terms.

17.4 Class Action Waiver. YOU AND JAHNVAR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. If this class action waiver is found unenforceable, then the entirety of Section 17 will be null and void, but the remainder of these Terms will remain in effect.

17.5 Exceptions. Notwithstanding Section 17.1, either party may (a) bring an individual claim in small-claims court for disputes within that court's jurisdiction, or (b) seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

17.6 30-Day Opt-Out. You may opt out of this arbitration agreement by sending written notice to support@intervu.io with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms (or of being notified of a material change to this Section). Your notice must include your full name, the email address associated with your account, and a clear statement that you want to opt out. Opting out will not affect any other provision of these Terms.

17.7 Fees. Each party will bear its own fees and costs in arbitration, except that Jahnvar will pay any portion of the arbitration filing fees that exceeds the cost of filing a comparable lawsuit in your local court, to the extent required by applicable law.

18. Governing Law & Venue

These Terms and any Dispute are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles, and, where applicable, the federal laws of the United States. Subject to Section 17, any Dispute that is not subject to arbitration must be brought exclusively in the state or federal courts located in the State of New Jersey, and you consent to the personal jurisdiction of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. Termination

You may terminate these Terms at any time by deleting your account. We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, including for any violation of these Terms or any conduct that we believe may harm Jahnvar, other users, or third parties. Upon termination, your right to use the Service ceases immediately. The following sections survive termination: 4 (for fees incurred), 6 (license to retained content), 8, 9, 10, 14, 15, 16, 17, 18, 20, and 21.

20. Modifications to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable advance notice by email, in-app notification, or a notice on the Service. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance. If you do not agree, you must stop using the Service before the effective date. For material changes to Section 17 (Arbitration), the 30-day opt-out window in Section 17.6 will reset.

21. Miscellaneous

  • Entire Agreement. These Terms and the Privacy Policy are the entire agreement between you and Jahnvar regarding the Service and supersede all prior agreements.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
  • No Waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.
  • Force Majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemic, labor dispute, internet or telecommunications failure, or third-party service outage.
  • Notices. We may provide notices to you by email to the address associated with your account or by posting on the Service. You agree to accept electronic communications and that they satisfy any legal requirement that communications be in writing.
  • Relationship. No agency, partnership, joint venture, or employment relationship is created by these Terms.
  • Export & Sanctions. You represent that you are not located in, and will not use the Service from, a country subject to U.S. embargo or on any U.S. government list of restricted parties.
  • Government Users. The Service is "commercial computer software" under FAR 12.212 and DFARS 227.7202.
  • Headings. Section headings are for convenience only and do not affect interpretation.

22. Contact

Jahnvar LLC Email: support@intervu.io